Refund policy

# Return and Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

## Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, with all original packaging and accessories included. You will also need the receipt or proof of purchase.

For hygiene and product quality reasons, items that have been used, altered, damaged, or are missing original packaging may not be accepted for return.

To start a return, please contact us at:

**Email:** haileee008@outlook.com

If your return request is approved, we will provide you with return instructions and information on where to send your package. Items returned without first requesting a return authorization will not be accepted.

You can always contact us with any return questions at:

**Email:** haileee008@outlook.com

## Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged during shipping, or if you received the wrong item.

Please provide your order number and photos of the item so we can review the issue and provide an appropriate solution.

## Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

- Custom-made products or personalized items created according to customer requirements.
- Products that have been used, worn, modified, or damaged after delivery.
- Items without original packaging or missing accessories.
- Clearance or final sale items.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

## Exchanges

If you would like to exchange an item, the fastest way is to return the original item according to our return process.

Once your return is approved, you can place a new order for the desired item.

Please note that availability may change, and we cannot guarantee that the same item or variation will still be in stock.

## Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method.

Please allow additional processing time for your bank or credit card provider to complete the refund.

Original shipping fees are non-refundable unless the return is caused by an error on our part, such as receiving a damaged or incorrect item.